Platform Technician I

Schedule
Must be willing to potentially work on a shift schedule outlined below.
The working and non-working days follow this pattern: 2 days on, 2 days off, 3 days on, 2 days off, 2 days on, 3 days off at 12 hours per day.  The specifics of scheduling may change based on business needs. 

Summary Job Description and Functions: 

BlueVoyant is looking for a Platform Technician 1 that must have experience working across a wide variety of security platforms and understands event ingestion/normalization for security analytics. In addition to event ingestion, the Platform Technician 1 will be responsible to ensure Next-Gen AV endpoint health and internal systems are functioning properly for our vast client base. 

The candidate must understand core IT security and Network fundamentals and be well capable of working with a client-facing/customer-service mindset. 

What you will do as a Platform Technician 1: 

• Triage and troubleshoot service health issues with respect to our managed security solutions 
• Troubleshoot network connectivity, Linux operating system problems, event data flow issues, software installation issues and application incompatibilities with next-gen AV 
• Work in a client facing role to assist customers with Endpoint AV Products 

Primary Role Success Criteria: 

• Experience working with cloud based Next-Gen AV software (Sentinel One, CrowdStrike, Carbon Black, Microsoft Sentinel). 
• Experience working with MDM/Package deployment tools for Windows/OSX/Linux 
• Understanding of core network protocols (DNS, DHCP, ARP, TCP/UDP, SSL, SSH, FTP) 
• Linux systems and networking administration/troubleshooting 
• Understanding of Cloud Providers and their services (AWS, Microsoft Azure, Google) 
• Knowledge of virtualization platforms (VMWare, Hyper V)  
• Event ingestion (Syslog, REST API, HTTP Event Collector, Splunk Universal Forwarder) 
• Experience with SOAR platforms 
• Knowledge of technology solutions in one or more of the following functional areas: 
•        ○  Cyber Security, 
•        ○  IT Network/Cloud Environment data  
• Ownership mindset 
• Service monitoring delivery experience a plus 
• Experience writing custom queries in SIEM (ideally in Microsoft Sentinel and Splunk) 

Secondary Role Success Criteria: 

• Hands-on experience with data pipelines and ingest, normalization and modeling solutions and processes with SIEM technologies (ideally Microsoft Sentinel and Splunk) 
• Recent Experience using Sentinel or other big data database solutions for ingestion and analytics 

Preferred Qualifications: 

• 1-3 years of hands-on System/Network Administration experience 
• Security +, Network + preferred, but not required 

About BlueVoyant 

At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. 

Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies. 

Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Philippines, San Francisco, London, Budapest, and Latin America. 

BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. 

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